When it comes to how we collect, use, and share users' personal information, we at our website, portal, or software value transparency. When we talk about "personal information," we mean any data that can be used to identify a person on its own or in conjunction with other data.
The types of personal information that we collect
In accordance with the guidelines, the Personal Data that we collect from users are strictly used for the process of support, customer care support, other support, and the Visa process. This data includes the name, e-mail address, mailing address, number, and personal details of applicants, and we keep these details completely confidential. Before using our website, we ask applicants to carefully read the Privacy Statement. For a variety of reasons, our software, portal, or website may collect the following types of personal data:
The individual data you give
We must gather a variety of personal information to provide to the authorities in order to enable the government to approve or deny a visa application. This information is provided to us by applicants via an online form.
The full name, address, and date of birth of the user are among the types of personal information we collect, as are travel plans (such as addresses, dates, and times) and passport details. We additionally gather specific kinds of data which are viewed as profoundly touchy, for example, orientation, identity, religion and convictions, wellbeing, sexual wellbeing, criminal record, family foundation and hereditary data.
As we determine in our Agreements, guardians and gatekeepers give their agree for us to gather and utilize the information of minors by giving their information on the internet based structure. Only for the purpose of processing visa applications and providing related services do we collect and use the data of children.
We at times demand documentation that is important to handle visa applications. Documents of the following types are requested: documents such as identification cards, passports, resident cards, birth certificates, bank statements, invitation letters, and parental authorization letters (for minors).
Information about the devices people use to connect to our website, portal, or software, such as laptops, mobile phones, and tablets, is gathered by us. IP addresses, browser and operating system versions, and geographical locations are among the data we collect. We also collect information about our customers' routines and preferences, such as the length of time they spend on our site and how often they visit it.
How we use your personal data
We may disclose it to the following third parties, including but not limited to: The Public authority of the Nation you will visit as it is the equipped body to support or deny the Electronic Travel Approval application(s). Companies that accept credit and debit cards to process payments and, if necessary, control fraud; as long as they are required in accordance with the applicable laws and regulations, public bodies, administrative or judicial authorities, and the police firms to defend our legitimate interests and/or respond to claims regarding our services; providers of technology who host our information systems and/or provide us with tools or technical support; suppliers who assist us in offering our services appropriately. The information we gather is put to use in a variety of ways related to the specialized services we provide. The following uses of users' data are possible:
To deal with your visa application, record process/estimated time of arrival archives.
We process visa applications based on the personal information submitted by applicants via our online form. The relevant authorities receive the provided information so they can either approve or deny the visa request.
To effectively communicate with you,
we make use of the information we collect. We use your information to respond to your emails, handle your requests, answer your questions, and send email notifications about visa application statuses.
To improve this website and our services
We use a variety of programs to analyze the information we collect in order to enhance the user experience on this website and our services. We use the data to enhance our website and the services we provide.
To comply with the law
Our software, portal, or website may be required to share user personal information in order to comply with various laws and regulations. This could occur during audits, investigations, or legal proceedings.
How we share your personal information
We do not share your personal information with third parties unless we need to:
We share the information you provide on the online application as well as the supporting documents with the government so they can process your visa request. This information is necessary for the government to accept or reject your visa application.
With third-party service providers
Our website, portal, or software makes use of third-party service providers to complete particular tasks. Services like these include: handling credit or check card installments, giving ads, sending and getting messages, and investigating data, for example, client propensities and inclinations. We only share information with service providers that is necessary for them to perform their duties.
Financial transactions with a third party
We have integrated an online payment tool to enable online payments on this website. Stripe, Paypal, truecommerce, Spreedly, payumoney, Visa/Mastercard, and a variety of other electronic payment methods are among the methods we accept for payment. We accept credit cards, PayPal, and direct online bank transfers to make our customers feel more at ease. The information about credit cards, PayPal accounts, and "Users" will be completely protected and sent to our partners, like Paypal.com.
In addition, Secure Socket Layer and Transport Layer Security technology is used for all online payments and transactions, including credit card processing.
Note: We have no control over the privacy policies or practices of the third-party payment gateway.
With our affiliate companies
We collaborate with a number of affiliate companies because we are a global company that operates in a number of nations and collaborate with them. We may transfer data between our own internal offices and share information with affiliate businesses.
We may disclose personal information to relevant authorities for legal purposes when we are required to do so by laws or regulations, which may exist within or outside the user's country of residence.
For legal purposes
The following scenarios may necessitate the disclosure of personal information by our software, portal, or website: to comply with legal procedures, to respond to requests from public officials, to enforce our terms and conditions or policies, to safeguard our operations and those of our affiliates, to safeguard our privacy, rights, or safety, to enable us to pursue legal remedies or to limit the amount of civil damages we might suffer, and so on.
Managing and deleting personal information
You can request the deletion of your personal information at any time by contacting us. Additionally, you have the option of requesting an electronic copy of all of the personal information we have about you.
Security and Retention of Personal Data
Personal information is stored on servers that are secured physically, with firewalls, passwords, and other security measures. In order to keep personal data from being altered, stolen, misused, or lost, we employ high-security protocols. Individual information is saved for a time of three years, following three years it is erased consequently. Our data retention policies guarantee that we adhere to all applicable laws and regulations. Users acknowledge that it is not our website, portal, or software's responsibility to ensure the security of information sent over the internet.
Links to Third-Party Websites
Our software, portal, or website may include links to websites operated by third parties. The privacy policies and other practices of any linked third-party websites are not under our control. Before disclosing any personal information, we urge you to carefully review the privacy policies of all third-party websites.
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